Refunds & cancellation

Renewal

Paid plans renew automatically every month on the same date through Stripe until you cancel.

Cancelling

Go to Settings → Billing → Manage billing (workspace owners only). After cancelling, the plan stays active until the end of the period already paid and then the workspace moves to Free. Your data is kept.

Changing plan

Upgrades and downgrades apply immediately; Stripe charges or credits the prorated difference.

Failed payments

Stripe retries the payment; during that time your plan remains active and the app shows a warning. If payment cannot be collected, the workspace returns to Free.

Refunds

Monthly fees already used are generally not refunded, except where required by law or in case of a service fault attributable to us. To request a refund write to aymanlaakel@gmail.com within 14 days of the charge.

Consumers’ right of withdrawal

If you are a consumer in the EU you have 14 days to withdraw from a distance contract. Because Clervio is a digital service that starts immediately at your request, if you expressly asked for the service to start during that period and then withdraw, you may be charged in proportion to the service already provided. To withdraw, email aymanlaakel@gmail.com within 14 days of subscribing.

See also the Terms of service.